Jillian: How may I help you?
Customer: I need an upholsterer.
Jillian: Ok, well I can help you with–
Customer: But you don’t LIST any upholsterers.
Jillian: Actually, ma’am, we–
Customer: You have ALL of these UNNECESSARY categories, and NOTHING for upholstery.
Jillian: Excuse me, ma’am? May I interrupt you? We do in fact have a list of upholsterers.
Customer: Well, it’s not on the Web site.
Jillian: Yes it is.
Customer: Not on the one I’M looking at.
(Sure. Because the one YOU’RE looking at is different from the one EVERYONE ELSE is looking at!)
Jillian: Are you at the site now? Do you see the drop down box that says “Categories”?
Jillian: Just click on that box, and a list will come down in alphabetical order. You’ll see upholstery listed there. Do you see it?
Customer: This is what I’m telling you. IT IS NOT THERE. “Antiques”, “Appliances”, “Appraisals”, it’s not there.
Jillian: Um, ma’am? You will need to scroll down to the bottom of the list. “Upholstery” is spelled with a “U”, not an “A”.
Customer: …oh. I see it. Fine then. Thank you.